NHTSA Complaint #11484687 — 2016 FORD EDGE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11484687
Vehicle 2016 FORD EDGE
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

I bought a new 2016 Ford Edge and have it serviced regularly at the dealer. My service record is exemplary and it is documented. My car has 94K miles. I have had work done by the dealer recently (new tires, new axle) and there was no advisement of an engine issue, absolutely nothing was said. About 7 days ago I got a warning light out of the blue, and took it in immediately. I was told it was a "catastrophic engine failure" due to coolant leaking into the engine because the coolant pump failed. I was told "it just happens." As I researched this on the web I discovered that there are thousands (possibly tens of thousands, the amount on the web is overwhelming) of people with the same catastrophe and outcomes that were all very similar: engine replacements cost 10K and can take months -- one fellow has been without his car for seven months. That is not an option for me. Frankly I am shocked at The Ford Motor Company and I mean that. What are they thinking???There is a Ford truck engine in that car and it should not be failing at 94K, especially after my record of service and especially after this problem has been known for years. I'm not kidding -- this car is 5 years old and looks 5 months old. I need resolution and I need it quickly and I am not encouraged by the reports I see. My issue is not with my dealer, it is with Ford dragging their heels on a solution. I am at my wit's end.

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