NHTSA Complaint #11483539 — 2014 FORD FIESTA

The contact owns a 2014 Ford Fiesta. The contact stated that while driving at vehicle speeds, the transmission would shutter upon the depression of the accelerator pedal. The vehicle was taken to a dealer but the dealer failed to diagnose the failure. As the failure worsened, the vehicle would not accelerate above 20 MPH and would not operate while in reverse(R). The contact also stated the transmission warning light had appeared on the instrument panel. The vehicle was taken back to the dealer and this time the vehicle was diagnosed with a defective TCM(Transmission Control Module). The manufacturer was also notified of the failure but offered no assistance. The vehicle had yet to be repaired. The failure mileage was approximately 36,000.