NHTSA Complaint #11483509 — 2014 FORD F-150

The contact owns a 2014 Ford F-150. The contact stated that while her husband was driving 40 MPH, the power steering failed with the "Service Advance trac" message displayed on the instrument panel. The contact also stated that the brake pedal and the turn signals failed to operate as needed. The contact's husband used excessive force to steer the vehicle back to the residence. The contact took the vehicle to an independent mechanic who diagnosed the vehicle with an electrical failure that could only be repaired by an authorized Ford dealer. The vehicle was then towed to a dealer where he was given an estimate for a diagnostic test. The contact was also given an estimate for the repair. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 14V316000 (Steering). The manufacturer was notified of the failure and informed her that the VIN was not included in the recall. The contact was provided a case number. The vehicle was towed back to her residence and was not repaired. The failure mileage was 185,516.