NHTSA Complaint #11483401 — 2012 HYUNDAI SANTA FE

Engine stalled, shutting down both power steering and power brakes, restarted, stalled again and then never started again, while driving 70 mph on a major extremely busy thoroughfare (SR202 in Jacksonville, Fla.) in 05/13. Had vehicle towed to regular mechanic 05/16 who said engine blown, but under recall. Then towed to Jenkins Hyundai 05/19. They inspected vehicle, confirmed engine replacement based on TSB 21-01-022H testing (they gave me a copy) for recall 198. Jenkins then contacted me, replacement was denied approval by [XXX] PA#[XXX], because it listed as "scrap", that 198 is only a "recall campaign, not a safety issue", engine would cost $12,000,00. I found the 198 SAFETY notice online and took it to them, they said they couldn't do anything, I would need to contact Hyundai corp. Contacted Hyundai 06/01, assigned case number [XXX]. [XXX] from HMAusa (833-462-8722 x [XXX]) emailed asking for info, I returned email same day (06/01). [XXX] then emailed 06/07 and I responded both via phone and email same day. Jenkins Hyundai has since called asking what I intended to do. I called [XXX] and she confirmed vehicle listed as "scrap", but that Hyundai does safety recalls on rebuilt title vehicles to talk to dealer again. I uploaded to HMAusa photos of my insurance, registration, tags and even photos of my car at [XXX], copied also to [XXX] (the prior approval email for dealers) on 06/15. Told [XXX] "[XXX] confirmed safety work on rebuilt title vehicles", but they are waiting on HMA approval. It has now been 4 months and nothing. I emailed Center for Auto Safety 08/18 and they confirmed repair is required by federal law even on salvage title. I emailed [XXX] 08/19 about noncompliance and again on 08/24, uploaded to HMAusa. New HMA #20221366, received 08/30 [XXX] "response in 48 hours". NHTSA #[XXX], spoke with [XXX]. As of 09/07 still nothing. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).