NHTSA Complaint #11483355 — 2019 FORD ESCAPE

The contact owns a 2019 Escape. The contact stated that soon after start of the vehicle, the power steering failed to operate as the "power steering assist, system malfunction" warning message appeared on the instrument panel. The contact's husband arrived at the scene of the failure and managed to drive the vehicle home. Two days later, her husband used excessive effort to drive the vehicle to the dealer where a diagnostic test determined that the rack and pinion had caused of the failure. The manufacturer was notified of the failure and the contact was given a case number. The vehicle had yet to be repaired and remained in the possession of the dealer. The failure mileage was approximately 38,000.