NHTSA Complaint #11483264 — 2021 TESLA MODEL Y FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL:SOFTWARE

Complaint Details

ODI Number	11483264
Vehicle	2021 TESLA MODEL Y
Component	FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL:SOFTWARE
Date of Incident	August 23, 2022
Date Filed	September 7, 2022
Mileage	10,043 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AZ

Consumer Description

The contact owns a 2021 Tesla Model Y. The contact stated that while her husband was driving approximately 75 MPH with the cruise control activated, the vehicle experienced phantom braking. The vehicle inadvertently slowed down to 30 MPH. The contact disengaged the cruise control and the self-driving feature also disengaged simultaneously. The manufacturer was made aware of the failure. The Service Center diagnosed the vehicle with a software failure however, there was no current fix. The failure mileage was 10,043.

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