NHTSA Complaint #11483241 — 2017 FORD EXPEDITION

The contact owns a 2017 Ford Expedition. The contact stated while driving 65 MPH, the A/C turned off independently. The A/C failed to turn on until the contact inadvertently touched a wire underneath the dashboard. There was no warning light illuminated. The vehicle was taken to an independent mechanic where the blower motor resistor was replaced; however, the failure persisted. The contact stated that the A/C was stuck on high and would not turn off or turn down. The contact received notification of NHTSA Campaign Number: 22V648000 (Visibility, Electrical System) and associated the recall with the failure; however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 100,000. Parts distribution disconnect.