NHTSA Complaint #11483094 — 2018 RAM 2500
SERVICE BRAKES issue reported to NHTSA
Complaint Details
| ODI Number | 11483094 |
| Vehicle | 2018 RAM 2500 |
| Component | SERVICE BRAKES |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | NC |
Consumer Description
Service Electronic Braking system and Service ABS braking system messages with accompanying chimes occur every 2-3 seconds while driving. This turns off the traction control and abs as well as the speed control. Diagnosis reveals abs control module and hydraulic brake control unit needs to be replaced. Code c0020-01,Vehicle only has 22,000 miles. Parts are discontinued according to dealer site. I started getting a Service Electronic Braking System warning light and bell recently that is intermittent and seems to affect the braking system on the truck. The light will go off and then return, sometimes once and at other times frequently. I searched online for this issue and found this is common among the 2018 and later year RAM trucks. The dealers make repairs under the warranty or charge upwards of $1,000 to change components to clear the warning, sometimes resolving the issue and at other times the warning returns shortly after repairs were made. My truck has just over 22K miles and the warranty (36 months) lapsed in October 2021. I believe RAM has adequate historical information regarding this issue to recall these vehicles and replace the failing components impacting safe braking on these trucks. Some vehicles exhibited this warning with less than 10,000 miles on them. There is plenty of owners complaints available via internet sites, such as the RAM Forum, documenting this safety issue and the lack of support by Chrysler to resolve the problem. FCA RamCares was at no help at all, and kept referring to recall V06, which is the drag link welding of jam nuts, which is also a hack job of a recall.
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