NHTSA Complaint #11482607 — 2013 FORD EXPLORER

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11482607
Vehicle	2013 FORD EXPLORER
Component	STEERING
Date of Incident	August 14, 2022
Date Filed	September 2, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

Steering Assembly Part E5BZ3504AM failed while driving down the interstate. Initially power steering was lost but as it was driven further on the interstate, there was more play in the steering wheel, to the point I was struggling to keep it steady in the lane. This put my entire family and those around me at risk. Vehicle is currently unsafe to drive. Explorer is at local dealer. The dealer states the part is on indefinite backorder with > 10,000 of the Steering Assembly parts on back order across the US. Our local dealer has a total of 3 2013 Ford Explorers awaiting this part. This sounds like a material defect that should be addressed by the manufacturer.

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