NHTSA Complaint #11482573 — 2019 TOYOTA HIGHLANDER

SEATS issue reported to NHTSA

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Complaint Details

ODI Number 11482573
Vehicle 2019 TOYOTA HIGHLANDER
Component SEATS
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MS

Consumer Description

My rear drivers side seat was not properly bolted down. I have been hearing a squeak for the past few years, that only went away when my child was sitting in the seat. We thought it was the car seat squeaking, but recently removed it since our child had grown big enough to no longer need it. I finally inspected the seat and noticed that the seat was moving when I put pressure on it. I took off the covers to the bolts on the front and noticed that I could literally remove them with my had. There was about a 1/16 to 1/8 inch of play in the seat. This is scary that my child has been riding in the unsafe seat for who knows how long. I do have videos of how loose they were, I could spin the washer freely.

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