NHTSA Complaint #11482397 — 2012 HYUNDAI GENESIS

The contact owns a 2012 Hyundai Genesis. The contact stated that vehicle was taken to the dealer to be serviced under NHTSA Campaign Number: 13V489000 (Service Brakes, Hydraulic) however, days later the contact stated that while driving the brake pedal was depressed and felt spongy while the vehicle was coming to a stop. The vehicle was taken back to the dealer where the brake rotors were replaced on the vehicle. The contact stated that failure reoccurred approximately 25,000 miles later; however, the vehicle was not taken back to dealer for diagnosis to be repaired. The contact stated that at 35,666 miles, the vehicle was taken back to the dealer where he was informed that the front brakes needed to be replaced. Additionally, an abnormal noise was heard coming from the transmission. The contact was informed that the transmission needed to be replaced. The transmission and front brakes were replaced. The contact stated that while parking the vehicle after picking it up from the dealer, he heard a popping sound. The vehicle was taken back to the dealer where he was informed to reinstall the old transmission. The transmission was replaced; however, the failure persisted. The manufacturer was notified and case was opened. The approximate failure mileage was 25,000.