NHTSA Complaint #11482166 — 2016 KIA SEDONA

Our engine on the 2016 kia sedona died and has left us stranded 3 hours from home. There was no engine/oil light warning. We have low mileage (but the light that indicates mileage also failed so we are guessing that we have between 50,000 and 60,000 miles.) We are not home but according to our phone records we definitely had oil changed in December 2021 and the oil filter is very clean. Since the pandemic we have put very few miles on the car and also did not accept many receipts for fear of contamination but we know for sure that about the oil change in December. We need the car towed to a kia dealer and we want assurances that they will replace it as part of the warranty…we have coverage for 10 years and 100,000 miles…but we can’t get a hold of anyone from corporate. We were on hold for an hour and a half yesterday and nobody picked up. Since they have had so many engine problems/recalls with vehicles from that year we felt it was necessary to report this to you to add the Sedona to the list. And…we need assurances that they will replace the engine as part of the warranty although at this point they should just replace the vehicle since I’m told they don’t make engines anymore for the Sedona. We owe $11,000 on the car so we need something done asap. Thank you. The consumer is requesting reimbursement for rentals as the vehicle has been at the dealership for 5 months awaiting repairs. The contact is still seeking reimbursement for rentals and the repairs needed. There has been no remedy given by the manufacturer.