NHTSA Complaint #11481853 — 2016 KIA SOUL ENGINE

Complaint Details

ODI Number	11481853
Vehicle	2016 KIA SOUL
Component	ENGINE
Date of Incident	August 22, 2022
Date Filed	August 29, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

Engine: My 2016 was purchased by me on 12/11/2020. With less than 75,000 miles the engine completely blew with no previous warnings while on the way home. Maintained this car since it was my first car purchased. Took the car to Kia and they wouldn't cover the powertrain coverage because I'm the 2nd owner past 60,000 miles and that I didn't get the product improvement when the campaign was going on. Never received a letter about it and the campaign started before I bought my cat. The kicker, the product improvement has a common problem of not detecting engine issues for a lot of people. Been researching and reading others experiences. It's neglectful to continue to let people unknownly drive their cars with faulty engines. They are using the kds product improvement to limit the amount of engines they repair as well. There's a reason why there are increase of engine issues all round the same car years. Kia of South Austin inspected and knew the problem right off the bat.

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