NHTSA Complaint #11481586 — 2018 MAZDA CX-9

BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING issue reported to NHTSA

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Complaint Details

ODI Number	11481586
Vehicle	2018 MAZDA CX-9
Component	BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Date of Incident	January 1, 2021
Date Filed	August 28, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

Mazda has refused to admit and repair a clearly defective screen, affecting visibility of the camera system, navigation, climate controls and infotainment. Pictures attached are several months old and the issue continues to get worse. The dealer says "corporate won't cover it", corporate customer service will not respond to repeated attempts at contact other than a generic "your VIN is not covered". Service alert direct from Mazda and pictures of my screen showing the EXACT issue are attached. For a $40k+ vehicle with less than 30k miles on it (less than 20k when the issue started), this is unacceptable. Please hold Mazda accountable.

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