NHTSA Complaint #11481439 — 2019 VOLKSWAGEN ARTEON

VISIBILITY:SUN/MOON ROOF ASSEMBLY issue reported to NHTSA

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Complaint Details

ODI Number 11481439
Vehicle 2019 VOLKSWAGEN ARTEON
Component VISIBILITY:SUN/MOON ROOF ASSEMBLY
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

Sunroof blew out at 70mph making a sound like a gunshot from within the car. Nothing externally or internally hit the glass. Sunscreen protected the passengers as 75% of the glass blew out and scratched the roof, trunk and back panels of the car traveling at highway speed. Car was under manufacturer’s original factory warranty but when the VW dealer contacted VW they denied it being a warrantable item despite the warranty book saying defective glass is warranted. My comprehensive auto insurance is paying for the new sunroof and extensive paint costs minus my out of pocket deductible.

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