NHTSA Complaint #11420476 — 2019 VOLKSWAGEN ARTEON

The rear view camera will occasionally not work. The first symptom is that the touchscreen instrument panel displays a pop-up dialog, randomly while driving, that says, "ParkPilot is not available right now." This dialog needs to be cleared by pressing "OK" before the rest of the navigation can be seen again. The more troubling symptom is that the rear view camera will occasionally not come on when either shifting into Reverse gear or even pressing the physical Rear View Camera button. I believe the two symptoms are related to problems with the vehicle's sensors and may be related to another recall that exists in the 2021 year of the same model (Arteon), with campaign number 20V716000. The dealer has not been able to reproduce the problem, but the issue occurs intermittently and causes a potential safety risk.