NHTSA Complaint #11480589 — 2019 FORD EXPEDITION

The contact owns a 2019 Ford Expedition. The contact stated when she started the vehicle, she would hear rattling sound coming from the vehicle. The contact stated she had the Customer Satisfaction Program: 21B10-S2 service performed. The vehicle was taken to the dealer and the contact was informed that the failure was similar to Customer Satisfaction Program: 21N03 – Cam Phaser Replacement but the VIN was not included. The manufacturer was contacted and stated that the vehicle was not serviced in a timely manner, therefore the vehicle had to be repaired out-of-pocket. The failure mileage was 71,000. The consumer was never made aware of any recalls, consumer went to dealer for other parts but was informed to make an appointment for repairs. Ford was contacted several times but unwilling to resolve the issue.