NHTSA Complaint #11479802 — 2016 FORD FOCUS

The contact owns a 2016 Ford Focus. The contact stated while his wife was driving at 35 MPH, the vehicle emitted abnormal clutching sounds. The check engine warning light was illuminated. The contact's wife veered to the side of the road and turned off the vehicle. However, as his wife turned on the vehicle, the failure persisted while driving. The contact stated the failure reoccurred increasingly. The vehicle was taken to an independent mechanic where it was diagnosed that the clutch actuator needed to be replaced. The part was replaced. Additionally, the independent mechanic diagnosed that the transmission components were misaligned. The transmission was aligned and the check engine warning light turned off. The vehicle was taken to the dealer where it was diagnosed that the dual-clutch assembly and the transmission seal assembly needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist as the VIN was not included in NHTSA Campaign Number: 18V845000 (Power Train). The manufacturer referred the contact to NHTSA. The failure mileage was approximately 96,569.