NHTSA Complaint #11479333 — 2020 FORD EXPLORER ENGINE AND ENGINE COOLING

Complaint Details

ODI Number	11479333
Vehicle	2020 FORD EXPLORER
Component	ENGINE AND ENGINE COOLING
Date of Incident	July 11, 2022
Date Filed	August 15, 2022
Mileage	68,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

The contact owns a 2020 Ford Explorer. The contact stated that while driving approximately 40 mph, the vehicle failed to move and was seized. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed the transfer case, gear, transmission, and engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The approximate failure mileage was 68,000.

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