NHTSA Complaint #11478969 — 2020 FORD EXPEDITION

The contact owns a 2020 Ford Expedition. The contact stated while driving at 10-20 MPH a week after purchasing the vehicle brand new, the vehicle started jerking. There was no warning light illuminated. The contact continued driving. However, the failure recurred while driving the entire day. The dealer was notified of the failure and informed the contact that the failure was normal as she had just started driving vehicle. The failure persisted. The vehicle was taken to the dealer twice where it was diagnosed that no issues were found. Additionally, the contact stated that there was steam coming through the AC vents. The contact also stated that the check engine warning light illuminated, indicating that the catalytic converter was damaged. The vehicle was taken to the dealer where it was diagnosed that the battery needed to be replaced. However, after the battery replacement, the vehicle shut off while driving and coming to a complete stop. The contact was able to restart the vehicle. However, the failure reoccurred while driving in the highway. The contact was able to restart the vehicle and veered to the side of the road. The vehicle was taken to the dealer where it was diagnosed that the vehicle was lacking unknown computer chips. Additionally, the dealer diagnosed that the transmission, the AC coil and the catalytic converter had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and opened a case. The failure mileage was unknown.