NHTSA Complaint #11478425 — 2014 FORD FLEX

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11478425
Vehicle	2014 FORD FLEX
Component	STEERING
Date of Incident	July 6, 2022
Date Filed	August 9, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

The AdvanceTrac warning light came on and said "Steering Loss Stop Safely", the light then went off. After stopping the vehicle the power steering completely failed and the wheels could not turn. This is an unbelievable safety issue where the car can't even turn. The steering wheel couldn't even turn like an old manual steering car. The 2013 Ford Flex had a recall for this exact same issue and it must still exist in the 2014. The local auto repair shop had to replace the entire power steering column at incredible cost. Ford will not honor the repair cost since only the 2013 Ford is part of the recall. This is unacceptable for such an incredible safety issue. We no longer drive this vehicle more than 5 miles from home for fear that something else will fail on it.

Related Complaints for the 2014 FORD FLEX

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#11673744 — July 15, 2025 — The power steering system failed and requires brute force to turn the wheel. The software system was reflashed but th...

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#11659925 — May 9, 2025 — Driving along and all of a sudden steering will be very difficult to turn - and there is play in the steering wheel. ...

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