NHTSA Complaint #11685817 — 2014 FORD FLEX

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number	11685817
Vehicle	2014 FORD FLEX
Component	SUSPENSION
Date of Incident	May 23, 2025
Date Filed	September 8, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OR

Consumer Description

Without warning, the vehicle's power steering stopped working in an intersection while turning. The hazard lights came on automatically and I used my full body strength to steer the car out of the intersection. Inspection showed a computer module failure within the steering rack. Because the computer module is built into the steering rack, the whole steering rack needed to be replaced. This was a critical repair and cost over $3500.

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