NHTSA Complaint #11478243 — 2015 FORD FIESTA

The contact owns a 2015 Ford Fiesta. The contact stated that the check engine warning light had illuminated on the instrument panel. The contact replaced the spark plugs; however, the check engine warning light remained illuminated. The vehicle was taken to the dealer where they replaced the vacuum pump and hoses. A few weeks later, the check engine warning light returned and the vehicle failed to start up after several attempts. The contact also noticed that coolant needed to be added more frequently to the reservoir. The vehicle was taken back to the dealer where it was discovered that coolant leaked into the cylinders resulting in engine failure. Upon investigation, the contact discovered NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling) which she linked to the failure. The manufacturer was notified of the failure and informed the contact that her vehicle was not included in the recall; the contact was then referred to the NHTSA for assistance. The vehicle was not repaired. The failure mileage was approximately 99,000.