NHTSA Complaint #11478159 — 2017 CHEVROLET TRAVERSE

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number 11478159
Vehicle 2017 CHEVROLET TRAVERSE
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MD

Consumer Description

7/5/22 it has now been over a month since we started to have our car serviced at Ourisman Chevrolet of Bowie. On 7/3/22 while driving up a hill in our neighborhood the engine shut off, the brakes gave out, and the power steering stopped working. Had we been anywhere else my children, husband, and I could be dead from being in a serious car accident. This problem was confirmed by the dealer and reported to be caused by a "defective part" being installed. When I inquired about why there wasn't a recall for this part I was informed that it is a rare defect but they the service department receives a vehicle with identical problems every 3-4 months. We received no warning lamps, messages, or other signs that this was going to happen. During the week of Memorial Day we noticed the fuel gauge misreading and the air conditioning blowing warm. This problem was repeatedly reported. The air conditioning was repaired. The fuel gauge continues to misread.

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