NHTSA Complaint #11478131 — 2015 CHEVROLET EQUINOX

On Friday, August 5th my state experienced torrential downpours and floods. While driving my windshield wipers stopped working. It was almost impossible to see, and I was fortunate that I opted to NOT take the highway home that afternoon, but opted for the longer route on suburban roads. I slowly made my way to a nearby church and parked my car. Upon retrieval and inspection the next day, it was discovered that a ball joint had corroded and broke, causing the failure. My vehicle had been in approximately a month prior at an authorized Chevrolet dealer, and nothing was said to us about the car having an active recall on the wiper system, specifically the ball joints, the very part that failed. I contacted Chevrolet's customer service department and was told that the recall remedy was not finalized, though according to NHTSA the part is to be inspected and replaced if necessary. Further, I was advised when the remedy is available, we will receive a letter and can submit for reimbursement. There was no warning that there was a problem. When we took our vehicle in for service a month ago, it should have been inspected. It was not. I could have had an accident and serious injuries could have occurred. Chevrolet needs to get the vehicles under the recall pulled in immediately for inspection. Further, authorized dealers need to advise their clients when there is a recall when they have their vehicle in for service.