NHTSA Complaint #11477941 — 2018 RAM 1500
UNKNOWN OR OTHER issue reported to NHTSA
Complaint Details
| ODI Number | 11477941 |
| Vehicle | 2018 RAM 1500 |
| Component | UNKNOWN OR OTHER |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | MO |
Consumer Description
The Uconnect 8.4 inch radio is delaminating causing uncommanded inputs into the vehicles climate, sound system, and phone access. The vehicle changing music and climate is distracting, but the commands in phone access are extremely distracting and could cause safety issues to others. This is also a very common issue according to others and although some have received a FCA goodwill warranty I was not able to. The goodwill warranty tells me Chrysler and Uconnect know this is a common issue that needs to be corrected. Also, Chryslers fix is to replace the radio when the glue between the digitizer (touch screen) and main unit melts despite the main unit not being the cause of the defect. So charging people $1,000 dollars for a new unit is a bandaid issue as the unit will just delaminate again. This issue needs a more effective solution.
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