NHTSA Complaint #11477630 — 2021 KIA SORENTO
UNKNOWN OR OTHER issue reported to NHTSA
Complaint Details
| ODI Number | 11477630 |
| Vehicle | 2021 KIA SORENTO |
| Component | UNKNOWN OR OTHER |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | TN |
Consumer Description
My 2021 Kia Sorento with 15,500 miles suddenly displayed a “stop safely immediately” warning with no other lights or indicators as to an issue. My husband and I were trying to find a safe place to stop when the vehicle suddenly stopped accelerating and would not shift out of first gear and the RPMs increased to over 5000. We then lost all drivability in the middle of the road and couldn’t move at all. The dealership said a sensor was dirty and “cleaned it” and sent us on our way. Less than a week later, with my four year old daughter in the car with me, the same thing happened again but the “stop safely immediately” warning displayed briefly, disappeared, and then the car again lost all drivability in the middle of a busy highway.
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