NHTSA Complaint #11477442 — 2022 CHEVROLET TAHOE

Starting about 6 months after I received my 2022 Chevy Tahoe Z71 one day when I started the vehicle the instrument cluster was blank (i.e. black and not displaying anything). I turned the vehicle off, then restarted the vehicle and it was still blank. There was not warning or indication this was about to occur. I only needed to go a short distance, so I went to my destination and turned the vehicle off. When I returned to the vehicle (approx 15 minutes later) and started the vehicle the instrument cluster was working again. This occurred another 4 or 5 times over the following 4+/- weeks. I made a service appointment with a Chevy dealer. There were reportedly no codes identifying an issue, but Chevy had a bulletin ("22-na-130"), which I believe was a software update to address various things, including a blank screen, and the vehicle was "reprogrammed". Now a week after this service appointment, the same issue occurred again. Based on my discussions with the Chevy dealer's service department, I have little confidence they can address this issue without Chevy's assistance and based on the process that was described Chevy's assistance for issues such as this may not be addressed expeditiously. As a blank instrument cluster results in the driving not having access to the speed the vehicle is traveling or any other performance metrics of the vehicle I believe this is a serious safety issue. While I have driven the vehicle in this condition, it is only because I was going short distances on local roads where one cannot travel over 25 or 30 MPH. If I was going to be driving on a highway, the vehicle would be unusable. Please investigate this issue, as Chevy's bulletin "22-na-130" and the associated software update has clearly not addressed the issue, and cause Chevy to develop a fix for the issue and recall all impacted vehicles for updating. FYI - I am in the process of scheduling another service appointment. Thank you.