NHTSA Complaint #11476981 — 2016 HYUNDAI SONATA

I tried numerous times last year to get my car into the Beaverton Hyundai dealership to address the engine recall each time the service date they would call and cancel due to lack of proper equipment to diagnose. July 19th the vehicle was at the Nampa Hyundai dealership service department for the open recalls. I informed the service department of the loss of power I was experiencing and that no warning lights had come on. Upon completion they stated the engine passed and the smartbox was replaced and car passed the 32 point inspection. On July 22nd the car suffered complete engine failure and had to be towed to the dealership on July 23rd the car was then transferred to the Boise dealership on the 28th on the 29th I was informed they couldn’t diagnose in Nampa that’s why Boise was going to try. On Monday August 1st the service department notified me that there was not enough amps in the battery to diagnose and wants me to pay $275.00 plus tax for a new battery to diagnose. I have been stranded over 400 miles from my home for one because of engine failure they never offered a loaner they have had the car for over a week with no answers! The car suffered complete engine failure on July 22nd so why are they asking me to pay for a new battery on August 1st to diagnose? I truly feel they are avoiding replacing the engine and trying to charge me for something I never had an issue with until the engine failure. I am out a lot of time and money over this issue and I’m disabled this has completely devastated my well being as well as my health due to being 400 miles away from home and needing additional medical care. I want Hyundai to be held accountable for the recall repairs and provide temporary transportation while it’s being addressed.