NHTSA Complaint #11476744 — 2018 CHRYSLER PACIFICA

The Navigation System on the 2018 Chrysler Pacifica, has malfunctioned and does not show the correct map data. For example, I am in Richmond, KY. If I select the navigation, it may show that I am in Campbellsville, KY on one day and then Somerset, Ky on another or any other random city that is NOT my current location. Per the dealer, this is not a map update or reset issue. The dealer says it requires a total replacement of the "radio" which includes the screen associated with the nav system. The local dealer said that this has become a common issue on this matter. It of course was an out of warranty issue, with dealer wanting somewhere near a $1,000 to replace. My internet research reveals that this is a widely experienced problem among this model. At first glance, this may not appear to be a "safety related" issue, however I believe it is. As an example; if you a traveling to a place that you are not familiar, and seek the nav for route assistance, it will be totally incorrect, due to the fact it thinks you are in a different location than you actually are, therefore giving directions that are incorrect. This in and of its self is a safety issue. Given the volume of complaints regarding this it would seem Chrysler would take proactive measures to correct.