NHTSA Complaint #11476589 — 2022 FORD EXPLORER

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11476589
Vehicle	2022 FORD EXPLORER
Component	STRUCTURE:BODY
Date of Incident	July 29, 2022
Date Filed	July 29, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

Today, in my 2 month old 2022 Ford Explorer ST. The latch that holds/locks the hood (over engine) broke while driving 25 mph on city street and the hood smashed into my front windshield. I have never opened the hood since purchasing the vehicle and the hood ajar light never lite up until after it smashed into my windshield. I took the car to Ford Service and they are deferring responsibility. Even if I wanted to open the hood, I would have to pull the open lever upwards six inches twice to open (which I never did). And even if I accidently opened the hood, the door ajar light should have turned on, which it did not. This was very scary and I am very fortunate I did not run into another vehicle or object since it blocked all viability.

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