NHTSA Complaint #11715548 — 2022 FORD EXPLORER

The contact’s employer owns a 2022 Ford Explorer. The owner received notification of NHTSA Campaign Number: 25V455000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was purchased as a driver's education vehicle, and due to the recall, the vehicle could not be used for the driving courses. The dealer was contacted and confirmed that the remedy was not yet available. The dealer referred the contact to the NHTSA Hotline to report the failure. The manufacturer was not made aware of the issue. The contact had not experienced a failure.