NHTSA Complaint #11476134 — 2013 BMW X3

We dropped our BMW X-3 on April 11, 2022, to get checked out, due to a continued check engine light. We had dropped it a few weeks prior because of the same issue. We thought they had corrected the problem as the check engine light was no longer on after the first time we received it back. The car stalled a couple of times at the stop light when accelerating. They have done extensive work, they said, in trying to analyze the problem. They are trying to force us to bring the loner back and take our car back unfixed. They have exhausted the third party warranty money because they went down the wrong rabbit hole. The warranty company obviously doesn't want them tearing apart the engine and going in another direction because Rockvile BMW has already had the car so long they could have rebuilt the whole vehicle from scratch. It doesn't make sense for us to tell them to go ahead and spend our money either as they obviously don't know what they are doing. I called BMW headquarters in NJ. The gentleman there suggested I ask them to call the regional dedicated group of service engineers to help with the problem. He also suggested that if they have gone that route that I escalate the problem to the general manager of Rockville BMW. I called the dealership and spoke to William Rodriguez, the service assistant who had been keeping us abreast of what was being done to our vehicle. He said they had designated regional service engineer come over and look at the vehicle, and that person also had no luck with the fix. William said there was nothing else that they could do. More details in attached file.