NHTSA Complaint #11475870 — 2020 RAM 2500

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number 11475870
Vehicle 2020 RAM 2500
Component STRUCTURE:BODY
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State SD

Consumer Description

The tailgate on this truck has opened 11 times now while driving down the road. I take it to the dealer and they do nothing about it and say none of their diagnostics show anything. I have researched this problem and for the past consecutive years prior to this year's model, the same issue has been recalled. This last time it happened, it came down while pulling a trailer which bent the tailgate and items fell out of the back of the truck. I took it back to the dealer who stated the same thing and said they would order some parts to replace as they said they have had issues with the (I believe they said right side) bolts or mechanism with precious years but have never contacted me back. Now it continues to open and I have a bent tailgate because of it. Yet no one will do anything about it without me having to pay when it should be warrantied or possibly recalled as obviously the issue in 2020 models is still not corrected. 6/13/2022 was the last time it happened, but it started in January of 2021 and has opened 11 times to date.

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