NHTSA Complaint #11475637 — 2016 FORD ESCAPE

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that after reversing out of a driveway, the gear shifter seized in park(P), impeding oncoming traffic. Due to the failure, the contact had the vehicle towed to her home and was unable to remove the key out of the ignition. The dealer was notified about the failure and confirmed that parts for the repair were not yet available. The contact was then informed that the vehicle had to be repaired out of pocket; however, she might be reimbursed by the manufacturer once parts were available. The manufacturer was not notified of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was unknown. VIN tool confirms parts not available.