NHTSA Complaint #11475331 — 2016 VOLKSWAGEN TIGUAN

Clock spring in steering wheel failed and the airbag, horn and steering wheel controls no longer work on my daughter's Tiguan which is still under warranty. ( a very expensive extended warranty) Volkswagon is no longer manufacturing the part, so the only way to repair the car is to replace the whole steering wheel column which costs 5 times as much.(So they don't want to fix it that way) I was told they have multiple cars sitting on their lot since last year waiting for that part, but from what I heard from a mechanic/parts guy is VW is just simply no longer making that part and stringing their customers along saying it is "backordered". The warranty is not being honored. The car is sitting at the dealership collecting dust. They will not provide me with a loaner, or reimburse me for a rental car.