NHTSA Complaint #11493702 — 2016 VOLKSWAGEN TIGUAN

The clock spring part of the steering wheel has failed rendering all steering wheel controls and most importantly the air bag inoperable. This is a major safety hazard for the driver and ultimately passengers as well. This part has been a well known problem with this vehicle and has been covered under an extended warranty, yet Volkswagen refuses to make the part readily available to their customers who are under extended warranty coverage for said part. This is a major safety risk in that they are showing months long delays in getting parts forcing people to choose ability to get to work over safety. Volkswagen is wilfully exposing customers to undue safety compromises. Recall the car and make them fix this. And compensate owners.