NHTSA Complaint #11475197 — 2016 FORD EDGE

I noticed my coolant level was roughly an inch below the minimum line on 6/25/22. I filled my coolant to the max line. My check engine light appeared 6/28/22 for cylinder 2 misfire. I replaced all 4 spark plugs and the coil for #2, and the error message was still reading after the parts were swapped, while the vehicle was off. A few days later I noticed my coolant was again an inch below the minimum line, so I refilled my coolant (refilled roughly 5 times until today, 7/21/22). It always dropped and held to an inch below the minimum line. My check engine light reappeared on 7/12/22 so I took vehicle for diagnostics 7/21/22 at Inver Grove Ford, MN 55087. Tech confirmed vehicle is still misfiring for cylinder #2 so they removed the coil and smelled coolant entering the combustion area, leading them to insert a camera and saw coolant in #2 and #3. They recommended a total new engine (assuming one with a long block to avoid this issue again in the future), for $9,150.00. My vehicle is 6 years old with less than 100k in miles. The dealership informed me this is an issue Ford is aware of, they have put out a Technical Service Bulletin (19-2139) but are unwilling to fix this issue for customers. The tech informed they have since redesigned the engine so this fault is less likely in newer models. I was unaware of this common issue until my check engine light came on and brought it to a dealership. This poses a great danger as with low levels of coolant “localized overheating of the engine cylinder head may cause the cylinder head to crack, causing a pressurized oil leak that may result in a fire in the engine compartment.” (Recall 17S09). The current issues people are facing are incredibly similar to previous recalls. It is unsafe for consumers to unknowingly drive a vehicle in which the seller knows has a risk of fault, and has since corrected such fault in later models.