NHTSA Complaint #11474857 — 2021 TESLA MODEL Y

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number 11474857
Vehicle 2021 TESLA MODEL Y
Component STRUCTURE:BODY
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State OK

Consumer Description

The rear hatch can be opened while the car is in drive or reverse from a remote input from the app. On several occasion my hatch has opened from a remote input while in traffic while stopped at red lights. Tesla says this is normal behavior. So what is possible is someone can open the hatch from a remote input from anywhere without being able to see the car. My concern is when this has happened item could have fallen from my trunk into traffic resulting in damage or vehicles behind me. To close the hatch you must place the car in park first. Having a vehicle in park in traffic could result in a collision. You can not move the vehicle while the hatch is closing or it stops closing it takes several seconds to open or close the hatch and additional time to realize you must place the vehicle in park to close it. Remote input to operate the hatch should be disabled while the vehicle is in drive or reverse. The event has occurred on 4 occasions while driving the vehicle over the last year.

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