NHTSA Complaint #11474806 — 2016 FORD ESCAPE

While operating the vehicle, the transmission shifter failed to appropriately shift into the intended gear position, which caused the car to not drive when the gear was in “drive” the car would not move forward when pushing on the gas pedal which left us in an extremely dangerous predicament. The intended function of the transmission was completely unreliable. When shifting the transmission to or from the “Park” position, the transmission was unpredictable and did not sufficiently and safely put the car in the park position or in the intended position and significantly increased the risk of injury or crash. The car was inoperable because the transmission was no longer functioning properly or safely enough to drive and we had no other choice but to have the car towed and the repair fixed in order to have a safe functioning vehicle. Because of the safety recall for the same issue, we are requesting a full refund totaling $3,500.09 for the repaired issue.