NHTSA Complaint #11474593 — 2018 GMC TERRAIN

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11474593
Vehicle	2018 GMC TERRAIN
Component	ENGINE
Date of Incident	May 23, 2022
Date Filed	July 18, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

I have a 2018 GMC TERRAIN which I bought brand new from General Motors. In May 2022, the vehicle started jerking/hoping and trying to stall when the speed gets to 55 miles per hour or higher. I have taken it to the dealership on three different occasions for repair and I still have this issue. General Motors engineers were involved in every step of the repairs. They just do not know what is going on with the car or fix it and they are too stubborn. The dealership told me today that they cannot do anything else to the car. They also said they had a code from the engine last week and General Motors said they do not know what that code means. They are forcing me to accept/drive the car in this unsafe condition. I have contacted them multiple times and they do not care.

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