NHTSA Complaint #11474430 — 2016 FORD ESCAPE

The contact owns a 2016 Ford Escape. The contact stated that while her daughter was driving at an unknown speed, the transmission downshifted without warning. Her daughter pulled over and restarted the vehicle; however, the gear shifter failed to operate as needed. After multiple attempts, she was able to resume normal driving operations and drove home. The vehicle was then towed to an independent mechanic where the mechanic was unable to service the vehicle; the mechanic towed the vehicle to another independent mechanic who they were unable to retrieve the part to repair the vehicle. The contact then called Hempstead Ford (301 N Franklin St, Hempstead, NY 11550) and Crown Ford Inc (420 Merrick Rd, Lynbrook, NY 11563) and both informed her that the parts for the repair were on backorder. The contact then received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was 48,000. VIN tool confirms parts not available.