NHTSA Complaint #11474196 — 2021 SUBARU LEGACY VISIBILITY/WIPER

Complaint Details

ODI Number	11474196
Vehicle	2021 SUBARU LEGACY
Component	VISIBILITY/WIPER
Date of Incident	June 30, 2022
Date Filed	July 15, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

Three times within a 1 year period, the windshield cracked without an object hitting it. First time in July, 2021, second time in September, 2021, and third time in June, 2022. After the first time, I had the windshield replaced at my own expense. The second time, Subaru completed the replacement at no cost. The third time, Subaru completed the replacement but refused to pay for it, claiming that an object likely hit the windshield. However, the crack occurred overnight while the car was in my driveway. I believe the windshield is obviously defective and I should be remunerated for at least the last replacement and any future such replacements.

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