NHTSA Complaint #11443359 — 2021 SUBARU LEGACY VISIBILITY/WIPER

Complaint Details

ODI Number	11443359
Vehicle	2021 SUBARU LEGACY
Component	VISIBILITY/WIPER
Date of Incident	December 2, 2021
Date Filed	December 10, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NH

Consumer Description

The component that failed is the windshield. The windshield has a 14 inch stress crack. The crack suddenly appeared, there was no impact. The crack interferes with the Subaru Eyesight Driver Assistance. The Subaru Eyesight Driver Assistance could malfunction while driving. The integrity of the windshield has been compromised. I brought the car to the Subaru dealership and they said it was not covered under warranty even though the car only has 6,000 miles on it. The Subaru dealership said they took pictures of the windshield and submitted them to Subaru of America. Subaru of America will not replace the windshield. According to Subaru when the windshield is replaced the Eyesight Driver Assistance must be recalibrated adding an additional expense.

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Other VISIBILITY/WIPER Complaints

#11474196 — July 15, 2022 — Three times within a 1 year period, the windshield cracked without an object hitting it. First time in July, 2021, se...

#11455908 — March 9, 2022 — I was driving down the road and I heard a sound, and then saw a 5 inch horizontal crack, starting at the left side of...

#11449075 — January 27, 2022 — -Purchased a Subaru Legacy in April 2021. Windshield cracked in May 2021, thought it was a fluke. Worked with insur...

#11435842 — October 7, 2021 — Windshield spontaneously cracked while using defrost function on 9/9/2021. Crack started from bottom center of windsh...

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