NHTSA Complaint #11435842 — 2021 SUBARU LEGACY VISIBILITY/WIPER

Complaint Details

ODI Number	11435842
Vehicle	2021 SUBARU LEGACY
Component	VISIBILITY/WIPER
Date of Incident	September 9, 2021
Date Filed	October 7, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

Windshield spontaneously cracked while using defrost function on 9/9/2021. Crack started from bottom center of windshield, at the ceramic defrost line, below rubber seal. Crack approximately 6 inches long. Called Subaru within minutes and directed to take to dealership to have photo taken and submitted to Subaru for warranty work. Visited dealership and photos taken on 9/13/2021. Have been told by dealership multiple times still waiting on Subaru to approve the warranty work. Since then the crack has continued to spread and now goes up approximately 2/3rd of the windshield bottom towards top.

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