NHTSA Complaint #11473989 — 2013 HYUNDAI SANTA FE

The engine stopped on me in a traffic lane. The check engine light came on and the oil light. I had to sit in the traffic lane until a tow truck arrived. I had it towed to my mechanic, they said there was an issue in cylinder 1. I had it towed to Auto Nation Hyundai in Savannah, a month later they told me the car had carbon build up from using ethanol gas. They said it is regular maintenance and would cost $1600. This car only has 117,000 miles. I have had cars I drove up to 250,000 miles and did not have this issue. I had the car towed to Auto Nation in South Carolina, they said I need a new intake manifold and a new exhaust manifold. The only thing both places said were the spark plugs. I told them I could not afford $13,000 to replace the spark plugs. They called me back and stated that changing the spark plugs will do no good the car has no compression. I said, oh I did not know you did the compression test. I have spoken to a case manager at Hyundai, they are refusing to pay, saying the car is not under the extended warranty and that these are not the parts covered. I guess they are trying to say it is normal wear and tear and 117,000 miles are high miles. But in reality, the spark plug had no gap so it is likely pieces of metal in the engine component and Hyundai is not repairing cars that are a hazard. I would venture to guess that I am not the only one.