NHTSA Complaint #11473131 — 2013 FORD ESCAPE

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11473131
Vehicle	2013 FORD ESCAPE
Component	STEERING
Date of Incident	April 15, 2022
Date Filed	July 9, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CO

Consumer Description

The day before the steering was just fine and had taken a long drive on the interstate. Could not control steering when car was driven out of the garage the next morning. Car was towed to a car dealership due to very stiff steering since it would have been dangerous to try to drive. Asked tech at dealership to check and advise. A steering fault message was on the dash. Tech wrote, "pulled codes for the rack and pinion. Per pinpoint test the rack has an internal failure. Replaced the rack, programmed the system and performed an alignment. Steering operated normal now." There were no symptoms of the problem prior to the failure.

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