NHTSA Complaint #11473029 — 2013 FORD ESCAPE

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11473029
Vehicle	2013 FORD ESCAPE
Component	STEERING
Date of Incident	July 4, 2022
Date Filed	July 9, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WV

Consumer Description

I purchased this 2013 Escape new. It has been driven only 35, 438 miles. On July 4, 2022, started the car in my garage, got a message "steering assist failure", could not move steering wheel. On restarting car, it had reset. Called dealer, got appointment for July 7. They checked for dtcs-u3000-49-08, was told "Ford pinpoint testing leads to failed power steering gear, estimate $2300". At 35 thousand miles? I am paying and getting it repaired, of course - I could not trust this car otherwise. if you lose your steering on the highway, it could cause a major accident.

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