NHTSA Complaint #11472607 — 2017 SUBARU LEGACY
STEERING issue reported to NHTSA
Complaint Details
| ODI Number | 11472607 |
| Vehicle | 2017 SUBARU LEGACY |
| Component | STEERING |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | NV |
Consumer Description
Purchased the car used took to dealership for rattle from front end, they diagnosed and recommended replacement of steering rack as it was defective, so it was replaced, a month later same noise, same diagnosis, replaced again, repeated this 7 times and they have reconfirmed it is the rack, the dealership technician states it’s the rack and not as it should be. The manager however is trying to state now that it’s a normal noise and they won’t warranty the repairs anymore. It continues to get worse and louder and feels unsafe to have defective steering racks on the roadways that are non repairable. I’ve reached out to corporate Subaru as well and they can only make decisions based off info the manager gives them which is opposite of what the technicians state. Please help me this car is unsafe.
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