NHTSA Complaint #11472338 — 2015 FORD C-MAX

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11472338
Vehicle	2015 FORD C-MAX
Component	STEERING
Date of Incident	June 30, 2022
Date Filed	July 5, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

As I was driving I lost power steering and almost crashed the car. A red alert and sound on the dashboard told me “steering assist failure service vehicle”. Also the light on the dashboard for steering was illuminated. I was able to barely drive the car home (approx 3 miles). Took to my local mechanic and had the error code: u3000 49-08 Driving the car by my husband in our neighborhood resulted in the same problem including the warning sounds and message. He was able to restart the car and the steering was fine and was able to drive it back to its parking spot. Took the car to the Sheehy Ford dealer today and am being told it is a 3k repair to replace the rack and pinion.

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